No site and organization admin

safder_raza
I'm New Here
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November 14, 2024

Hi,

We accidentally removed the only account that had organization and admin access. Is there a way to re-enable that account?

2 answers

1 vote
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 14, 2024

Hi @safder_raza 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1067227

I can see there are two accounts that are still admins, but perhaps our team can better assist you in that support case.

Andy

safder_raza
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 14, 2024

Hi Andy,
Yes, 2 accounts should be admin both with elvity.ai domains. But something went wrong with the domain and we can't login with those accounts anymore

safder@elvity.ai - says admin has to give access
vikram@elvity.ai - doesn't isn't even recognized when we try it
vikramshrowty@gmail.com - was accidentally removed.

If we can get access to any one of them that would be great. Ideally if all 3 could be fixed that would be awesome

0 votes
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 14, 2024

Hi @safder_raza,

Welcome to Atlassian Community!

I have notified the Atlassian support team that is on here and someone should reach out to you within 2 business days. 

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