No site and organization admin

[safder_raza]

Hi,

We accidentally removed the only account that had organization and admin access. Is there a way to re-enable that account?

[Andy Heinzer]

Hi @safder_raza 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1067227

I can see there are two accounts that are still admins, but perhaps our team can better assist you in that support case.

Andy

[safder_raza]

Hi Andy,
Yes, 2 accounts should be admin both with elvity.ai domains. But something went wrong with the domain and we can't login with those accounts anymore

safder@elvity.ai - says admin has to give access
vikram@elvity.ai - doesn't isn't even recognized when we try it
vikramshrowty@gmail.com - was accidentally removed.

If we can get access to any one of them that would be great. Ideally if all 3 could be fixed that would be awesome

[Mikael Sandberg]

Hi @safder_raza,

Welcome to Atlassian Community!

I have notified the Atlassian support team that is on here and someone should reach out to you within 2 business days.