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No Projects When Configuring Jira Service Management Cloud - AWS

Ziad Shuwaikh
Ziad Shuwaikh
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January 9, 2023

Im configuring the "AWS Service Management Connector" app and when I setup my application and start enabling project under "Projects Enabled" I get zero of my current projects, that i'm working with and only one old project is available.

Created a new project to eliminate the possibility of the existing ones have specific permissions and still no luck, the drop down is not showing any of our current projects, but only one old project.

Any idea what could be wrong here, as we tried this with a full admin user and we still have no luck of getting the full list of projects showing up.

 

 

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Ziad Shuwaikh
Ziad Shuwaikh
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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January 9, 2023

Looks like I need "Jira Service Desk" installed, I didn't realize that.

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Jira
Jira
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
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