New to Jira - Need help with tying together User Stories, Rqmnts, testing, etc.

[Lisa Hinz]

I am fairly new to Jira, Confluence, Jira Svc Mgmt, etc. and have been tasked with setting up projects that are Agile/Waterfall combos in nature in 1 place that connects everything. I want to load in Epics, User Stories and produce requirements from that. Then I want to use tasks/sub-tasks to manage the development work associated and then complete testing, all while being able to use IT Service Management to promote code from Q to Dev to Prod and also do bug resolution. If we have Jira, Jira Service Mgmt and Product Discovery, can this be achieved? Big ask but looking for some guidance. I've tried to query on much of this but not getting the answer I need. Thanks

[Nikola Perisic]

Welcome @Lisa Hinz 

If you are leaning more towards IT Service Management - you should be using service management project that contains customers and agents. Customers create requests through a customer portal and agents are working on these requests. 

Since you are mentioning the development process - Atlassian is more focusing on Kanban and Scrum Agile methodologies rather waterwall itself. Through some time, waterfall wasn't a really big success since it is focused on stages. Kanban gives you the biggest flexibility while being focused on work in progress and limiting it.

Scrum is based on estimations, delivering work in small increments - sprints which has 5 ceremonies that it follows. So you would choose either Kanban or Scrum, waterfall is not really supported.

Since the code is being emphasized, you have the option to connect Jira with Bitbucket,Github,Gitlab and more. With the code feature enabled in your project, you can also monitor deployments, commits, branches.