Need help with Jira Automation Rule -> Transfer User

[Tobias Guss]

Hi I have seen this Tutorial in How To Transfer Users in a Jira Automation Rules. Reason is we have a few Users and who left the company and in the Rules they defined them self as Actor and Owner. Now the AD User has to stay active because if we kill them the hole automation will fail.

I tried following the Tutorial but when it should show the preview changes nothing happens.

I have waited now over 15 Minutens and it won't progess.

See Screenshot -> 

Jira Server Version: v9.3.1#930001

Any Ideas? I don't want to do this manual because its painfull we have a lot of rules I would have to check.

[Florian Bonniec]

Hi @Tobias Guss 

Do you have any error in the dev console of the browser or the jira logs ?

Regards

[Tobias Guss]

Yeah there is one. See Image below.

[Tobias Guss]

Here are the full Details of the errors

---

batch.js:596 POST https://ourdomain/rest/cb-automation/latest/configuration/transfer/validate 500
validateTransferOwnership @ batch.js:596
S @ batch.js:788
onSubmit @ batch.js:667
submit @ batch.js:667
n.submit @ batch.js:667
onSubmit @ batch.js:667
sh @ batch.js:510
rh @ batch.js:359
uh @ batch.js:359
Ge @ batch.js:361
vh @ batch.js:511
ad @ batch.js:361
cd @ batch.js:363
Uh @ batch.js:385
Zg @ batch.js:504
Xe @ batch.js:369
oc @ batch.js:386
(anonymous) @ batch.js:505
unstable_runWithPriority @ batch.js:336
ah @ batch.js:505
xf @ batch.js:386

---

---

batch.js:767 Uncaught (in promise) Error
at i (batch.js:767:105654)
at batch.js:767:106125
at c (batch.js:32:2292165)
at Generator._invoke (batch.js:32:2291953)
at E.forEach.e.<computed> [as next] (batch.js:32:2292588)
at r (batch.js:767:106315)
at batch.js:767:106458
at new Promise (<anonymous>)
at o (batch.js:767:106251)
at t.checkForError (batch.js:767:106492)
i @ batch.js:767
(anonymous) @ batch.js:767
c @ batch.js:32
(anonymous) @ batch.js:32
E.forEach.e.<computed> @ batch.js:32
r @ batch.js:767
(anonymous) @ batch.js:767
o @ batch.js:767
t.checkForError @ batch.js:767
Promise.then (async)
S @ batch.js:788
onSubmit @ batch.js:667
submit @ batch.js:667
n.submit @ batch.js:667
onSubmit @ batch.js:667
sh @ batch.js:510
rh @ batch.js:359
uh @ batch.js:359
Ge @ batch.js:361
vh @ batch.js:511
ad @ batch.js:361
cd @ batch.js:363
Uh @ batch.js:385
Zg @ batch.js:504
Xe @ batch.js:369
oc @ batch.js:386
(anonymous) @ batch.js:505
unstable_runWithPriority @ batch.js:336
ah @ batch.js:505
xf @ batch.js:386

---

[Tobias Guss]

batch.js:596 POST https://ourdomain/rest/cb-automation/latest/configuration/transfer/validate 500
validateTransferOwnership @ batch.js:596
S @ batch.js:788
onSubmit @ batch.js:667
submit @ batch.js:667
n.submit @ batch.js:667
onSubmit @ batch.js:667
sh @ batch.js:510
rh @ batch.js:359
uh @ batch.js:359
Ge @ batch.js:361
vh @ batch.js:511
ad @ batch.js:361
cd @ batch.js:363
Uh @ batch.js:385
Zg @ batch.js:504
Xe @ batch.js:369
oc @ batch.js:386
(anonymous) @ batch.js:505
unstable_runWithPriority @ batch.js:336
ah @ batch.js:505
xf @ batch.js:386

batch.js:767 Uncaught (in promise) Error
at i (batch.js:767:105654)
at batch.js:767:106125
at c (batch.js:32:2292165)
at Generator._invoke (batch.js:32:2291953)
at E.forEach.e.<computed> [as next] (batch.js:32:2292588)
at r (batch.js:767:106315)
at batch.js:767:106458
at new Promise (<anonymous>)
at o (batch.js:767:106251)
at t.checkForError (batch.js:767:106492)
i @ batch.js:767
(anonymous) @ batch.js:767
c @ batch.js:32
(anonymous) @ batch.js:32
E.forEach.e.<computed> @ batch.js:32
r @ batch.js:767
(anonymous) @ batch.js:767
o @ batch.js:767
t.checkForError @ batch.js:767
Promise.then (async)
S @ batch.js:788
onSubmit @ batch.js:667
submit @ batch.js:667
n.submit @ batch.js:667
onSubmit @ batch.js:667
sh @ batch.js:510
rh @ batch.js:359
uh @ batch.js:359
Ge @ batch.js:361
vh @ batch.js:511
ad @ batch.js:361
cd @ batch.js:363
Uh @ batch.js:385
Zg @ batch.js:504
Xe @ batch.js:369
oc @ batch.js:386
(anonymous) @ batch.js:505
unstable_runWithPriority @ batch.js:336
ah @ batch.js:505
xf @ batch.js:386

[Florian Bonniec]

What is your current automation for jira version and jira version ?

[Tobias Guss]

Automation Version

• 5.3.1-REL-0001

Jia Version

• Atlassian Jira Project Management Software v9.3.1

Automation for Jira Version

• 8.0.5-QR-20220921202841-0c6c782

[Tobias Guss]

@Florian Bonniec do you have new Infos?

[Florian Bonniec]

Have you doine the pre-update step before updating to this version if you needed to ?

https://confluence.atlassian.com/automation/understand-versions-licenses-upgrades-1141480571.html

[Florian Bonniec]

Can you inspect the page, go to Network, try to change the owner, click on the line that return 500 and what is the response returned ?