My card is expired or Jira payments, I want to update the details byt getting this error

[Aleena Umaiir]

My card is expired, and I want to add updated card details.

But, on doing that, I am getting following error.

[Andy Heinzer]

I can see you have a support ticket for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3387986

Someone from our Customer Advocate team should be able to assist on that case.

[Aleena Umaiir]

@Andy Heinzer Yes, I raised a ticket for it after getting a comment on this post. 

But, till now, I have not received any response (written or call) from the support team.

Any update that you can provide?

Thanks

[Andy Heinzer]

Your case in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3387986 has been updated since your last reply here.  Sorry for the delay, the team is seeing a high load of requests recently.

[ARZ Host]

Have you checked that the new card details are valid? Also, try clearing the browser cache or using a different browser. If the problem is still there, you might have to contact Atlassian support, which may get it resolved for you sooner.

[Dirk Ronsmans]

@Aleena Umaiir ,

As it mentions, might be best to contact support directly. You can raise an issue at https://support.atlassian.com/contact !

[Aleena Umaiir]

Thanks, I raised my concern on it.