My Auto-Assignee at Issue creation is not working

[Phil Harman]

I have configured the project to "Default Assignee = Unassigned" when issues are created. 

I have tried to two different automation rules to assign issue based on (1) issue type and then assign to project role (2) issue type, Re-fetch, and then assign to the person who triggered the event, the Reporter.

None of those are working.  The issue always gets assigned to "Unassigned".

See my two attachments to view the automation rules. 

[John Funk]

Hi Phil - Welcome to the Atlassian Community!

If you check the history of the issue, is the value getting set back to unassigned for some reason after it is created? 

[John Funk]

You JQL needs " " around the value for Type 

Type = "New Intake Request"

[Phil Harman]

Correct, the project configuration is setup to default to "unassigned". 

See attachment. 

[John Funk]

If that is the Issue Type, then don't just JQL just use the Condition for Issue Fields Condition and choose Issue Type. 

[John Funk]

That's not your problem. The problem is the rule is erroring out and not even running. 

[Phil Harman]

I did this and it fixed the problem.  

Your JQL needs " " around the value for Type 

Type = "New Intake Request"

I will also try your other fix .. If that is the Issue Type, then don't just JQL just use the Condition for Issue Fields Condition and choose Issue Type. 

I am back in business,.  Thank you. 

[John Funk]

Great! Glad to help. 

[Kalyan Sattaluri]

@Phil Harman 

Can you also share the audit log?

Is the issue getting assigned when your rules are run and then, later  getting unassigned?

Could it be that there is another rule which is unassigning the folks? Have you looked at issue's history?

[Dexter de Vera]

Hi @Phil Harman ,

Welcome to the Atlassian Community!

Can you show us the screenshot of your  automation audit log?

Is the user who trigger and the member of Product Owner are added in your project? have project role?. If user are added in project then you can check the Project permission - "Assignable User" - User should be part of project role/group added here.

Hope it helps!

[Phil Harman]

See the four attachments. 

[Dexter de Vera]

You have error in your JQL.

"New Intake Request"  - this must have " ". If your value have space, you need to indicate "" to count it as one value.

[Phil Harman]

I also have the appropriate permissions to "edit" and "re-assignee" issues in the project.