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You should not exclude inactive users from migration. Instead you should deactivate them on Server and migrate to Cloud as such.
This will ensure that their "traces" in the content remain, but they won't be counted against the license, and won't be able to access your site.
Obviously, anyone who is inactive on Server and has never logged in could be safely deleted (since there are no traces of them in the content).
If you require any help – reach out to our 24x7 support at any time!
Yes, it is possible to exclude inactive JIRA users from migration. To exclude inactive users from migration, you can perform the following steps:
Use a JIRA migration tool that supports user mapping to exclude the identified inactive users from migration. During the migration process, you can map the inactive users to a "dummy" user account or simply exclude them from the migration altogether.
Let me know if this helps.
Hi @Hitesh ,
| Use a JIRA migration tool that supports user mapping to exclude the identified inactive users from migration
Could you elaborate on that?
Does the JCMA have a feature for this i don't know about?
Hi @Ma_GD ,
Are you migrating from Jira Server to Cloud?
If yes, Users with disabled status in your server instance will be migrated as active but without any product access. Hence, they will not be counted as active Jira users and won't get billed.
In Cloud. A former user:
Is deactivated, can’t log in, and can’t be restored
Doesn’t consume a license
Has every activity, such as comments or history, preserved but displayed under the name ‘Former user’
It’s a container that groups activity from all former users, for example deleted users
I think this needs a bit of correction.
A user only becomes "Former user" when they are deleted in Cloud or never migrated to Cloud, this is equivalent to anonymisation of their data (e.g. due to some privacy-law related request). For a lot of customers (e.g. government) this is equivalent to losing information and is not acceptable.
A deactivated user appears as is (e.g. in comments as author) or with a "(Deactivated)" suffix (e.g. in Assignee or Reporter fields)