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Lost access to my workspace

Antonio Sánchez
Antonio Sánchez
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November 14, 2024

Hi group,

Last week I did a login to my account, I received the code into my email (MFA) and after introduce it into the webpage, I created a NEW account with a new username (losing all my previous work and repositories).

Do you know how I can restore them? I believe the problem is that the username is new, and all the previous workspace is with the previous username.

Any idea how to proceed?

Thank you.

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Antonio Sánchez
Antonio Sánchez
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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November 14, 2024

Also, I received this email and responsed to the support account, but I didn't receive any response for a week:

Screenshot 2024-11-14 100044.jpg

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Antonio Sánchez
Antonio Sánchez
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
December 4, 2024

Any suggestion? I lost everything :(

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