LDAP Integration Test Failing: Duplicate User Account Warning

yj_seong October 31, 2024

Description:
While conducting an LDAP integration test, There is the following issue: the test for "User Account Information Retrieval" fails with the message "Failed." The logs indicate a warning:

Caesium-1-4 WARN ServiceRunner [c.a.t.healthcheck.concurrent.SupportHealthCheckProcess] Health check 'Duplicate User Account' failed with severity 'warning': 'One or more duplicate user accounts found in the connected user directory.' 

 

However, upon checking for duplicate accounts, I find no duplicates present. Despite the test failure, the actual synchronization works correctly.

Steps Taken:

  1. Verified the LDAP directory for duplicate accounts.
  2. Checked the LDAP query and filters used.
  3. Reviewed the logs for any additional error messages.
  4. Confirmed that LDAP configuration settings are correct.

Question: Has anyone else experienced this issue? What could be causing the warning about duplicate accounts despite successful synchronization? Any insights or suggestions would be greatly appreciated!

 

While conducting an LDAP integration test, I encountered an issue where the test for "User Account Information Retrieval" fails with the message "Failed." The logs show a warning:

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