Jira access denied when trying to connect it to my Notion account

Eleni Kotoula
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January 21, 2025

 

Jira access was denied when trying to connect it to my Notion account. How to troubleshoot it?

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Marc - Devoteam
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January 21, 2025

Hi @Eleni Kotoula 

Welcome to the community.

This probably has to do with permissions, contact both you my notion and/or Jira admin to help you sort this out.

Do you have access to both applications individually and is the account used in both application the same, is it SSO or 2 separate accounts?

Eleni Kotoula
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January 22, 2025

I have access to both of them but they cannot be synced.

Marc - Devoteam
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January 23, 2025

Hi @Eleni Kotoula 

Do you have access to the required JIra project, Do you have the permissions on this project?

Have you followed this setup, https://www.notion.com/help/jira#synced-databases ?

Do note that in that document it states you need to be on Jira Cloud, it doesn't work with self hosted instances.

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