Jira Time in Status free v's paid add-on

[Dionne Hairsine]

In the free version of Time in Status what does 1day 15hours actually mean for average cycle time when I have the calendar set to weekdays 9am - 6pm and a Format of 'Pretty'?  Ultimately I want to know how many working hours are spent on a ticket over elapsed time - is that possible either in the free or the paid version?

[Mykenna Cepek]

Unfortunately there seem to be many Jira App with "Time in Status" in their name. So no one here is likely to be able to help you with your question as stated.

I recommend you validate which exact Jira App you are using. You may need to check with a Jira Administrator for your instance to determine the exact App name.

Then go to the Atlassian Marketplace, look up that specific App, and click on the "Support" tab. From there you can either explore the documentation for that App using the "how this app works" link, or contact support for that App if the documentation doesn't contain the answer you want. I suspect your answer will be in their documentation.