Jira Software is licensed but not currently installed?

Rakeem Bean December 10, 2024

Hi everyone,

I recently updated Jira to version 9.12.15 and started encountering the following message:

"Jira Software is licensed but not currently installed."

When I click the Install button, it attempts to install but then fails with the error:
"An unexpected error occurred. Refer to the logs for more information."

Has anyone experienced this issue or have any ideas on how to resolve it? Any help would be greatly appreciated!





Jira_dc_sand_error.png

 

 

1 answer

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 10, 2024

Hello @Rakeem Bean 

Welcome to the Atlassian community.

What version were you using prior to the upgrade?

Were you using Jira Software projects, Jira Business projects, Jira Service projects, or all of the above?

I did a quick google search for the message "Jira Software is licensed but not currently installed." and found many references. Did you do such a search yourself and review the information found?

Rakeem Bean December 11, 2024

Version 9.12.14. I am using all the above and yes I have googled and found no answers nor a direction to an answer

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 11, 2024

I have not found any posts that reference the same scenario you are encountering.

I recommend that you contact Atlassian Support directly about this.

https://support.atlassian.com/contact/#/

It would be great if you post an update here with what you learn from support.

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