Jira Product Discovery - External User Doesn't Have Full Project List

[Kaitlin Madsen]

Hello!

We are starting to use JPD, but our external users (set up as Contributors) don't have some of the projects in their project list. 

• I've checked global permissions, but don't actually see one that controls project viewing/browsing. 
• Projects not showing are Open

What else do I need to check, or what setting controls that? We've got external users that are going to have access to multiple JPD  projects, and if they can't find them from a list, we're going to have a hard time getting buy-in from them. 

Thanks!

Kaitlin

[Humashankar VJ]

Hi @Kaitlin Madsen 

It's essential to note that those set up as Contributors have limited access compared to Creators.

• To ensure seamless collaboration, review project-level permissions for each JPD project and verify that the external users' group or role has at least "Browse Projects" permission.
• Additionally, confirm that external users have been granted access to JPD correctly through User Management > Directory.

Finally, ensure that project visibility is set correctly, allowing the projects to be visible to the appropriate groups or roles, typically found in the project's configuration settings.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards