Jira Cloud Integration with Slack

jlucas
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February 28, 2025

Greetings,
I have a user who keeps receiving a ping from the Jira Cloud when someone shares a link. 
She isn't a participant, approver nor mentioned in the ticket.
It happens when someone in the chat posts a link that is related to our Service Desk.
The end-user would like to know how to stop receiving the notification everytime when someone shares a link from our Service Desk. 
Please see image for example:
Screenshot 2025-02-12 at 10.40.33 AM.png

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Pasam Venkateshwarrao
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February 28, 2025

@jlucas what is the issue you are facing end user is turned off the notification

jlucas
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February 28, 2025

I had the end-user type /jira notify to see if she could turn off the notification. 

She got, " To perform this action; please authorize Slack & log in to your Atlassian account."

Pasam Venkateshwarrao
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February 28, 2025

@jlucas yes need to authorise  then only it works

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