Jira Automations Send email to a Smart Value not work

[Jennifer Lee]

I have an automation rule to send an email that has been captured in the Jira "Description" field.   The email user may / may not have Jira access.

Jira Description example:  "E-mail: abc@yahoo.com.au"

In the 'Send an email" action I've tried adding the following Smart Value to the "To:" field but have an error: "Could not send an email, the 'To' address field is empty. If you have referenced a field it may be empty."

Smart Value:  {{issue.description.substringAfterLast(“E-mail: ”)}}

The Smart value capture in the email body did return the correct email id as per the Jira description.

I have already tried to create a temp variable and use the temp var as a smart value in the "To:" field but not work as well.

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It seems that smart value is not captured at all in the "To" field.  Any suggestion?  Thanks. 

[Victor - Modus Create]

Hi @Jennifer Lee ,

From what I understood of your request, it seems that you would find an alternative for this using Notification Assistant for Jira Cloud:

- https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

The app allows you to set many different triggers that could help you with the task at hand.

Hope it helps.
Cheers,
Victor | Modus Create

[shaurya_dhaka]

were you able to solve this?

[Jennifer Lee]

No.  hardcoding atm.