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Jira Automation E-Mail Action and Attachments

Florian Schüller
Contributor
May 6, 2024

Hi,

in the provided example used in a jira automation email action , all attachments from the issue are listed, not just those visible to the customer on the portal.

{{#issue.attachment}}
<li>{{filename}}</li>
{{/issue.attachment}}

is there a way to list only the attachments that have actually been shared with the customer?

 

best regards,

flo

1 answer

0 votes
Clark Everson
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 31, 2024

Hi @Florian Schüller 

More than likely not. Attachments in Jira are not actually secured in the sense of how a system like box or drop box have attachments. We have a very large public instance and when it comes to working with customers the general guidance we have gotten around attachements is to use a secondary system. However in data center and server secondary systems will have limited ability to work with automation for jira

Best,

Clark

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