Jira Automation E-Mail Action and Attachments

Florian Schüller May 6, 2024

Hi,

in the provided example used in a jira automation email action , all attachments from the issue are listed, not just those visible to the customer on the portal.

{{#issue.attachment}}
<li>{{filename}}</li>
{{/issue.attachment}}

is there a way to list only the attachments that have actually been shared with the customer?

 

best regards,

flo

1 answer

0 votes
Clark Everson
Community Leader
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May 31, 2024

Hi @Florian Schüller 

More than likely not. Attachments in Jira are not actually secured in the sense of how a system like box or drop box have attachments. We have a very large public instance and when it comes to working with customers the general guidance we have gotten around attachements is to use a secondary system. However in data center and server secondary systems will have limited ability to work with automation for jira

Best,

Clark

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