Jira Automation Anonymous user changed the Status

gaurav January 24, 2022

I have created basic JIRA automation. Where is the commit created then moves the issue to IN PROGRESS? The problem is automation is happening by its showing as Anonymous user changed the Status. 

Screenshot 2022-01-24 205844.pngScreenshot 2022-01-24 210001.pngScreenshot 2022-01-24 210041.png

 

The problem is why it is showing as Anonymous user. 
Automation for JIRA has every permission crossed checked. 

2 answers

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Utkarsh Singh
Atlassian Team
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May 11, 2023

Hi Gaurav,

This change in status might be because of triggers in workflow transition which is a known bug - https://jira.atlassian.com/browse/JSWCLOUD-20708

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Joshua Sneed Contegix
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January 24, 2022

Hi Gurav,

The Actor is Automation for Jira, which doesn't exactly have a user. Change the Actor to any user account and it will not be reported as an anonymous actor. Cheers!

gaurav January 24, 2022

@Joshua Sneed Contegix  But the thing is this is not always. For some issues in the Screenshot 2022-01-24 215900.pngsame project automation, it shows as  " Automation for Jira " 

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Joshua Sneed Contegix
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January 24, 2022

Hi Guarav,
You have shown two separate things and I think you are conflating them. One appears to be the Audit log for a commit rule and the other appears to be the action for a different Automation rule. Please clarify. Cheers!

gaurav January 24, 2022

Yes, these two are different but as you said Automation for Jira is not exactly a user as it will appear as anonymous. If I understood correctly.
if the above statement is right then why on other rules it appears as Automation for Jira not anonymous.
Thanks for helping on this issue

Joshua Sneed Contegix
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January 25, 2022

You have not shown the second one to be anonymously run, you have shown it to set the Assignee with known users. So far, I believe it is all working as expected and have not been shown evidence it is not working as expected. Cheers!

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