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Jira Auotmation Does Not send an e-mail

Brian Taylor
Brian Taylor
Contributor
March 4, 2025

I have an automation that I want to look up issues where the due date is within the next 60 days. 

  • Scheduled to run at 1:00 am 
  • Lookup "Renewal Date[Date]" <= 60d - when validate returns 2 issues 
  • I want to e-mail the results to a group of specific users. 

Nothing gets sent.  The audit logs state No Actions Performed.

 

Screenshot 2025-03-04 at 4.33.16 PM.png

 

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Bill Sheboy
Bill Sheboy
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March 4, 2025

Hi @Brian Taylor 

If you try the JQL in the Lookup Issues standalone to test it with View All Issues, does it return any issues?

If so, in which project(s) are the issues?  If the issues are in multiple projects and the rule is a single-project scope rule it cannot "see" the issues.  The rule scope will need to be changed, and your Jira Site Admin will need to change the rule scope.

Kind regards,
Bill

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