It 'appears' to be stopping at the following lines:
2018-11-06 11:36:23,829 JIRA-Bootstrap WARN [c.a.jira.health.HealthChecks] Your memory allocation pool settings need attention
2018-11-06 11:36:23,829 JIRA-Bootstrap WARN [c.a.jira.health.HealthChecks] JIRA runs in a Java virtual machine (JVM), and this JVM is allocated an amount of memory to enable JIRA to run. These amounts can be manually configured.
- The initial memory allocation pool (-Xms) is recommended to be at least 384m.
So -- It's possible this is an error that is either blocking you or slowing down startup. To be clear: The initial memory allocation pool (-Xms) is recommended to be at least 384m.
It's clear from the printed JVM arguments that you have set the settings to 256m.
The defaults for Jira are a minimum of 384m. Please restore the default settings, at least, and adding more if you have numerous or large plugins installed. The default settings:
Okay, that's too bad but that was just a guess. Next, can you tell us how how the database is configured?
The following lines would print next if all was well --
2018-11-06 01:20:59,822 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/jira/dbconfig.xml
2018-11-06 01:21:00,144 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2018-11-06 01:21:00,144 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully.
2018-11-06 01:21:00,393 JIRA-Bootstrap INFO [o.o.c.entity.jdbc.DatabaseUtil] Database Product Name is Microsoft SQL Server
However, your logs seem to terminate after Running JIRA startup checks.
It would also be nice to see where the logs terminate now, if you could post an updated logs.
Please post the logs via a tool like https://pastebin.com/ and provide a link here so that we may assist. If you cannot provide the logs or return answers like 'did not find anything in logs' we cannot help you here.
Redact any sensitive information
Hello, Community! My name is Gosia and I'm a Product Manager on Jira Server and Data Center here at Atlassian. Since 2002 when we launched our public issue tracker, jira.atlass...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs