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JIRA startup failed

Hemant Kalra Nov 05, 2018

Dear Team,

 

We are facing issue at JIRA startup. 

 

JIRA.jpg

Does anybody faced this issue and help us to resolve it.

3 answers

1 accepted

1 vote
Answer accepted
Steven Behnke Community Leader Nov 06, 2018

It 'appears' to be stopping at the following lines:

2018-11-06 11:36:23,829 JIRA-Bootstrap WARN [c.a.jira.health.HealthChecks] Your memory allocation pool settings need attention
2018-11-06 11:36:23,829 JIRA-Bootstrap WARN [c.a.jira.health.HealthChecks] JIRA runs in a Java virtual machine (JVM), and this JVM is allocated an amount of memory to enable JIRA to run. These amounts can be manually configured.
- The initial memory allocation pool (-Xms) is recommended to be at least 384m.

So -- It's possible this is an error that is either blocking you or slowing down startup. To be clear: The initial memory allocation pool (-Xms) is recommended to be at least 384m.

It's clear from the printed JVM arguments that you have set the settings to 256m.

image.png

The defaults for Jira are a minimum of 384m. Please restore the default settings, at least, and adding more if you have numerous or large plugins installed. The default settings:

JVM_MINIMUM_MEMORY="384m"
JVM_MAXIMUM_MEMORY="768m"
Hemant Kalra Nov 06, 2018

Hi Steven,

 

I have increased that to 768 as min and 1536 as maximum but it is not working.

Steven Behnke Community Leader Nov 06, 2018 • edited

Okay, that's too bad but that was just a guess. Next, can you tell us how how the database is configured?

The following lines would print next if all was well -- 

2018-11-06 01:20:59,822 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/jira/dbconfig.xml
2018-11-06 01:21:00,144 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2018-11-06 01:21:00,144 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully.
2018-11-06 01:21:00,393 JIRA-Bootstrap INFO [o.o.c.entity.jdbc.DatabaseUtil] Database Product Name is Microsoft SQL Server

However, your logs seem to terminate after Running JIRA startup checks

It would also be nice to see where the logs terminate now, if you could post an updated logs.

Hemant Kalra Nov 06, 2018

HI Steven, It worked.  This was DB issue.

 

Thanks.

Like Tom Lister likes this
Steven Behnke Community Leader Nov 06, 2018

Excellent, that's wonderful news. Good luck and I hope all is well.

0 votes
Alexey Matveev Community Leader Nov 05, 2018 • edited

Hello,

What is the issue? It means that Jira is loading. If it keeps loading forever, then you should check logs (atlassian-jira.log).

Hemant Kalra Nov 05, 2018

 did not find anything in logs

Hemant Kalra Nov 05, 2018

Yes.... JIRA is loading forever..

0 votes
Steven Behnke Community Leader Nov 05, 2018 • edited

Please post the logs via a tool like https://pastebin.com/ and provide a link here so that we may assist. If you cannot provide the logs or return answers like 'did not find anything in logs' we cannot help you here.

Redact any sensitive information

Hemant Kalra Nov 05, 2018

Hello Steven,

 

PFA.

 

https://pastebin.com/BD1UAJb7

Tom Lister Community Leader Nov 06, 2018

Hi

your logs show a number of starts. Is that happening itself or are you restarting the service to try again?

Hemant Kalra Nov 06, 2018 • edited

Hi Tom,

 

I am restarting the same.

Tom Lister Community Leader Nov 06, 2018 • edited

Are those the complete logs? It’s unusual for there to be no errors or further info in the logs.

Hemant Kalra Nov 06, 2018

Yes, They are complete logs. I don't have any other logs.

 

~Hemant

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