We are trying to upgrade JIRA to 6.1.7 from 5.2. I tried upgrading and it failed. Then I uninstalled 6.1.7 and tried to re install 5.2 and now that is failing. I attached a screen shot and the exception. Thank you! ()
The image is chopped off on the right, loosing the bits we actually need to see.
Could you give us just the text of the exeception? Screenshots are a bit clunky when dealing with plain text errors.
Also, you probab;y want to read your log in more detail, it should tell you why the upgrade is failing.
Exception thrown during upgrade: java.lang.NullPointerException
com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)
at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
at com.atlassian.util.concurrent.ResettableLazyReference.get(ResettableLazyReference.java:87)
at com.atlassian.jira.issue.fields.CustomFieldImpl.getCustomFieldSearcher(CustomFieldImpl.java:1872)
at com.atlassian.jira.issue.fields.CustomFieldImpl.(CustomFieldImpl.java:248)
at com.atlassian.jira.issue.fields.CustomFieldImpl.(CustomFieldImpl.java:221)
at com.atlassian.jira.issue.managers.DefaultCustomFieldManager$CustomFieldCache.cloneCustomFields(DefaultCustomFieldManager.java:762)
at com.atlassian.jira.issue.managers.DefaultCustomFieldManager$CustomFieldCache.getAllCustomFields(DefaultCustomFieldManager.java:749)
at com.atlassian.jira.issue.managers.DefaultCustomFieldManager$CopyOnWriteCustomFieldCache.getAllCustomFields(DefaultCustomFieldManager.java:642)
at com.atlassian.jira.issue.managers.DefaultCustomFieldManager.getAllCustomFields(DefaultCustomFieldManager.java:438)
at com.atlassian.jira.issue.managers.DefaultCustomFieldManager.getCustomFieldObjects(DefaultCustomFieldManager.java:433)
at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build6045.getCustomFields(UpgradeTask_Build6045.java:132)
at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build6045.doUpgrade(UpgradeTask_Build6045.java:59)
at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeTaskSuccess(UpgradeManagerImpl.java:685)
at com.atlassian.jira.upgrade.UpgradeManagerImpl.runUpgradeTasks(UpgradeManagerImpl.java:534)
at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgrade(UpgradeManagerImpl.java:463)
at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeeded(UpgradeManagerImpl.java:405)
at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeededAndAllowed(UpgradeManagerImpl.java:340)
at com.atlassian.jira.upgrade.UpgradeLauncher.checkIfUpgradeNeeded(UpgradeLauncher.java:106)
at com.atlassian.jira.upgrade.UpgradeLauncher.start(UpgradeLauncher.java:54)
at com.atlassian.jira.startup.ActiveServicesLauncher.start(ActiveServicesLauncher.java:42)
at com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:128)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:315)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:209)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:114)
at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:30)
at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:77)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:34)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:72)
at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:54)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4791)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5285)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1559)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1549)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.NullPointerException
at com.atlassian.jira.util.JiraUtils.loadComponent(JiraUtils.java:96)
at com.atlassian.jira.util.JiraUtils.loadComponent(JiraUtils.java:91)
at com.atlassian.jira.issue.managers.DefaultCustomFieldManager.loadSearcher(DefaultCustomFieldManager.java:298)
at com.atlassian.jira.issue.managers.DefaultCustomFieldManager.getCustomFieldSearcher(DefaultCustomFieldManager.java:277)
at com.atlassian.jira.issue.fields.CustomFieldImpl$CustomFieldSearcherLazyRef.create(CustomFieldImpl.java:2176)
at com.atlassian.jira.issue.fields.CustomFieldImpl$CustomFieldSearcherLazyRef.create(CustomFieldImpl.java:2156)
at com.atlassian.util.concurrent.ResettableLazyReference$InternalReference.create(ResettableLazyReference.java:140)
at com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:321)
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:143)
at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
at com.atlassian.util.concurrent.ResettableLazyReference.get(ResettableLazyReference.java:87)
at com.atlassian.jira.issue.fields.CustomFieldImpl.getCustomFieldSearcher(CustomFieldImpl.java:1872)
at com.atlassian.jira.issue.fields.CustomFieldImpl.(CustomFieldImpl.java:248)
at com.atlassian.jira.issue.fields.CustomFieldImpl.(CustomFieldImpl.java:221)
at com.atlassian.jira.issue.managers.DefaultCustomFieldManager$CustomFieldCache.cloneCustomFields(DefaultCustomFieldManager.java:762)
at com.atlassian.jira.issue.managers.DefaultCustomFieldManager$CustomFieldCache.getAllCustomFields(DefaultCustomFieldManager.java:749)
at com.atlassian.jira.issue.managers.DefaultCustomFieldManager$CopyOnWriteCustomFieldCache.getAllCustomFields(DefaultCustomFieldManager.java:642)
at com.atlassian.jira.issue.managers.DefaultCustomFieldManager.getAllCustomFields(DefaultCustomFieldManager.java:438)
at com.atlassian.jira.issue.managers.DefaultCustomFieldManager.getCustomFieldObjects(DefaultCustomFieldManager.java:433)
at com.atlassian.jira.issue.CustomFieldManager$getCustomFieldObjects.call(Unknown Source)
at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:42)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:108)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:112)
at com.onresolve.jira.groovy.ScriptManagerImpl.createIndexingCustomField(ScriptManagerImpl.groovy:500)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.codehaus.groovy.reflection.CachedMethod.invoke(CachedMethod.java:90)
at groovy.lang.MetaMethod.doMethodInvoke(MetaMethod.java:233)
at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:1054)
at org.codehaus.groovy.runtime.ScriptBytecodeAdapter.invokeMethodOnCurrentN(ScriptBytecodeAdapter.java:78)
at com.onresolve.jira.groovy.ScriptManagerImpl.this$dist$invoke$1(ScriptManagerImpl.groovy)
at com.onresolve.jira.groovy.ScriptManagerImpl$1.methodMissing(ScriptManagerImpl.groovy)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.codehaus.groovy.reflection.CachedMethod.invoke(CachedMethod.java:90)
at groovy.lang.MetaClassImpl.invokeMissingMethod(MetaClassImpl.java:811)
at groovy.lang.MetaClassImpl.invokePropertyOrMissing(MetaClassImpl.java:1103)
at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:1056)
at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:884)
at org.codehaus.groovy.runtime.callsite.PogoMetaClassSite.callCurrent(PogoMetaClassSite.java:66)
at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCallCurrent(CallSiteArray.java:46)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:133)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:137)
at com.onresolve.jira.groovy.ScriptManagerImpl$1.run(ScriptManagerImpl.groovy:395)
... 1 more
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Hmm. I think you've got a broken groovy script. Could find the groovy/script runner jar file(s) in the plugins directory, move it somehwere for safe keeping and then try restarting the Jira?
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Hi Kristen,
Your screenshot is not showing much of the problem. Could you copy and paste the exception in a comment here?
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