We want a way we can track how good/bad a developer on fixing the problem by tracking # of tickets that spur out of his/her fixed tickets. Let said person A fixed PROD-1234, and that fix actually end up with 15 more problems during testing phase. The PROD-1234, then move along (w/o caring all those test tickets being link) the workflow and assigned a new person. So how would we track the # via the original assignee? Even if we create a new field to track original developer, that field can still be changed for a ticket involves with multiple developers.
Hi Eva,
Sounds like an interesting problem but there are a few bits of information missing.
There are a number of things you could do with workflows & some extra plugins.
Thanks,
Matt
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