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JIRA Cloud/Atlassian Access - Multiple Issues (Assigning Users, Accessing User Management etc)

Chris Rose
Chris Rose October 11, 2021

We're seeing cascading issues in JIRA Cloud services.

 

To begin with we were unable to assign issues to Users, which is now spotty and coming in & out of service, but I've now also lost access to User Management (telling me to login again and failing to do so).

 

Is this related to the current Fix Version issue that is being investigated?

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Chris Rose
Chris Rose October 12, 2021

Just a follow-up. This has now settled down and it seems full access has been restored via Atlassian fixing up their other issues they had yesterday.

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Jack Brickey
Jack Brickey
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October 11, 2021 edited

Can the site/Org admin access User Management? Just trying to see if this is a permissions issue or systemic issue.

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Chris Rose
Chris Rose October 11, 2021

I am the ORG Admin

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Dirk Ronsmans
Dirk Ronsmans
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October 11, 2021

I would open a support call yourself at https://support.atlassian.com/contact to have the Atlassian engineers investigate your instance specifically.

They will also be able to tell you if this is related to a ongoing issue.

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