JIRA Charting Plugin, Workload pie chart font problem

[Sarah Baker]

Just updated from JIRA 7.4 to 7.13 on CentOS system.

The Workload Pie Chart now breaks for everyone with the below.
It's looking for a font config file?  

Any clues appreciated.

(removed) https-jsse-nio-8443-exec-24 ERROR USER 558x4839x1 1cq7c8j 127.0.0.1 /rest/chartplugin/1.0/workloadpie/generate [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: null
java.lang.NullPointerException
        at sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1264)
        at sun.awt.FontConfiguration.readFontConfigFile(FontConfiguration.java:219)
        at sun.awt.FontConfiguration.init(FontConfiguration.java:107)
        at sun.awt.X11FontManager.createFontConfiguration(X11FontManager.java:774)
        at sun.font.SunFontManager$2.run(SunFontManager.java:431)
        at java.security.AccessController.doPrivileged(Native Method)
        at sun.font.SunFontManager.<init>(SunFontManager.java:376)
        at sun.awt.FcFontManager.<init>(FcFontManager.java:35)
        at sun.awt.X11FontManager.<init>(X11FontManager.java:57)
        ... 2 filtered
        at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
        at java.lang.Class.newInstance(Class.java:442)
        at sun.font.FontManagerFactory$1.run(FontManagerFactory.java:83)
        at java.security.AccessController.doPrivileged(Native Method)
        at sun.font.FontManagerFactory.getInstance(FontManagerFactory.java:74)
        at sun.font.SunFontManager.getInstance(SunFontManager.java:250)
        at sun.font.FontDesignMetrics.getMetrics(FontDesignMetrics.java:264)
        at sun.java2d.SunGraphics2D.getFontMetrics(SunGraphics2D.java:855)
        at org.jfree.text.G2TextMeasurer.getStringWidth(G2TextMeasurer.java:79)
        at org.jfree.text.TextUtilities.nextLineBreak(TextUtilities.java:285)
        at org.jfree.text.TextUtilities.createTextBlock(TextUtilities.java:226)
        at org.jfree.text.TextUtilities.createTextBlock(TextUtilities.java:197)
        at org.jfree.chart.plot.PiePlot.drawLeftLabels(PiePlot.java:2823)
        at org.jfree.chart.plot.PiePlot.drawLabels(PiePlot.java:2791)
        at org.jfree.chart.plot.PiePlot.drawPie(PiePlot.java:2529)
        at org.jfree.chart.plot.PiePlot.draw(PiePlot.java:2391)
        at org.jfree.chart.JFreeChart.draw(JFreeChart.java:1235)
        at org.jfree.chart.JFreeChart.createBufferedImage(JFreeChart.java:1409)
        at org.jfree.chart.JFreeChart.createBufferedImage(JFreeChart.java:1389)
        at com.atlassian.jira.charts.jfreechart.ChartHelper.createChartImageInline(ChartHelper.java:126)
        at com.atlassian.jira.charts.jfreechart.ChartHelper.generateInline(ChartHelper.java:85)
        at com.atlassian.jira.ext.charting.gadgets.charts.WorkloadPieChart.generateInternal(WorkloadPieChart.java:191)
        at com.atlassian.jira.ext.charting.gadgets.charts.WorkloadPieChart.generateInline(WorkloadPieChart.java:99)
        at com.atlassian.jira.ext.charting.gadgets.WorkloadPieChartResource.generate(WorkloadPieChartResource.java:122)
        ... 2 filtered
        at java.lang.reflect.Method.invoke(Method.java:498)
        ... 19 filtered
        at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
        ... 1 filtered
        at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
        ... 41 filtered
        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
        ... 53 filtered
        at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
        ... 1 filtered
        at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
        ... 16 filtered
        at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
        ... 19 filtered
        at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
        ... 10 filtered
        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
        ... 4 filtered
        at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
        ... 26 filtered
        at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
        ... 24 filtered
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.lang.Thread.run(Thread.java:748)

[Andy Heinzer · Accepted solution]

I found a very similar error in a related thread of https://community.atlassian.com/t5/Jira-Software-questions/Error-500-when-generating-charts-after-upgrading-from-7-6-3-to-7/qaq-p/739967

In that case, the user found that his system was using a different JDK.   Jira 7.13 is the first version to provide support for openjdk in addition to the previously supported Oracle JDK/JRE versions of Java.   More details in the Supported platforms doc.  

I'd recommend using either of the supported versions of Java for that version to avoid this specific error.

[Sarah Baker]

Thank you.  

We did shift from the Oracle JDK to the AdoptOpenJDK which is referenced as supported.  We do not plan to continue on the Oracle JDK, so we need to find a solution.

In your referenced thread, it suggested to review the installation for font ttf-dejavu and I'll pursue and provide update.  Let me know if you have any other ideas.

[Sarah Baker]

Issue resolved by installing a number of fonts packages.

[Dmitrii Mikhailov]

@Sarah Baker , We have faced with same issue during upgrade from 7.5.3 to 8.2.1 and change jdk to openJDK 11.

Could you tell me please which font packages did your team installed and where can i find them?

[Sarah Baker]

It was fixed by installing all available fonts

yum groupinstall fonts

as well as a list of fonts given on https://confluence.atlassian.com/jirakb/fonts-displayed-incorrect-in-gadgets-and-database-monitoring-graph-938041773.html

[Dmitrii Mikhailov]

thanks a lot