Error 500 when generating charts after upgrading from 7.6.3 to 7.7.1 or 7.8.0

[YingSHI]

Hi, I got 500 response from:

http://140.143.205.136:81/secure/ConfigureReport.jspa?projectOrFilterId=project-10001&statistictype=assignees&selectedProjectId=10001&reportKey=com.atlassian.jira.jira-core-reports-plugin%3Apie-report&atl_token=B9JR-UU6H-OBGW-LWY3%7C0c6d5a84bd7766e15e823b78995b409b9d0d8e5f%7Clin&%E4%B8%8B%E4%B8%80%E6%AD%A5=%E4%B8%8B%E4%B8%80%E6%AD%A5

after upgrading from 7.6.3 to 7.7.1. Then I tried 7.8.0, got the same.

Fix suggestions I found and tried are:

1. Remove unsupported plugins in 7.7.1 or 7.8.0, mainly are language packages;

2. Upgrade Jira charting plugin and Universal plugin manager;

3. Reindex all issues;

4. Remove a customer field (but it's not added by me, seems being from Jira upgrading) and make sure there is not field named Resolution time;

5. Run system check program, all passed;

But it still reports error like below:

2018-02-28 12:41:46,403 http-nio-8080-exec-24 ERROR      [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [java.lang.NullPointerException] with root cause

java.lang.NullPointerException

at sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1264)

at sun.awt.FontConfiguration.readFontConfigFile(FontConfiguration.java:219)

at sun.awt.FontConfiguration.init(FontConfiguration.java:107)

at sun.awt.X11FontManager.createFontConfiguration(X11FontManager.java:774)

at sun.font.SunFontManager$2.run(SunFontManager.java:431)

at java.security.AccessController.doPrivileged(Native Method)

at sun.font.SunFontManager.<init>(SunFontManager.java:376)

at sun.awt.FcFontManager.<init>(FcFontManager.java:35)

at sun.awt.X11FontManager.<init>(X11FontManager.java:57)

... 3 filtered

Any suggestion will be appreciated. Thanks.

[YingSHI · Accepted solution]

Figured out that it's problem of alpine jdk. Replacing the base image to openjdk fixed it, as I am using container deployment.

[David Pashley]

You can resolve this problem by installing a font. I would suggest the ttf-dejavu font package. Update your Dockerfile to include:

    RUN apk add --no-cache ttf-dejavu