JIRA Advanced Roadmaps, Sub-Tasks removed from Plan when 'closed' even if no exclusion is in place

[Kyall Fordham-Weir]

I have an advanced roadmap plan that is using a JIRA issue filter to determine the scope of the plan. The Filter returns 27 issues but in advanced roadmaps it's only showing 25 Issues in the plan.

The missing issues are sub-tasks that have been moved from Resolve to Closed. 

The Roadmap has no exclusion rules added, so these should not be excluded. 

Looking at the missing issues in JIRA, they do not have the 'green-tick' that shows on completed subtasks - this is the only thing I can see that might be triggering the issues to drop from the Plan. 

Any ideas on how I can re-add these to the plan and keep them visible? 

[Adrián García González · Accepted solution]

Hi @Kyall Fordham-Weir 

It seems that the problem may be that those two sub-tasks have not been resolved (Resolution field) when you set them to Closed status and therefore they disappear from the plan. You can see this article to check and fix it: https://confluence.atlassian.com/roadmaps-kb/closed-issues-do-not-show-up-in-advanced-roadmap-plans-1072476437.html

I hope this is helpful, best regards!

[Kyall Fordham-Weir]

Hello! @Adrián García González This was absolutely the issue! 

For some reason, out automation that closed it emptied the filed for 'resolution'. Manually adding this back in has solved the issue! 

[John Funk]

Hi Kyall,

Check the workflow for the Sub-task to see if the Resolution field is getting set when the issue is moved to Closed. If not, there is a good chance that is your problem. 

[Kyall Fordham-Weir]

Hello @John Funk 

This was the problem! Thanks for the help, it's all sorted! 

[John Funk]

Awesome! Glad I could help. Would you be so kind as to click the Accept Answer button above so we can close thine one out? Thanks!