Issue with Creating and Managing Statuses in Jira Board Workflow

[Florian Wijnen]

Hi everyone,

I’m currently working on setting up a new Jira board and customizing a workflow for it. As part of this, I need several statuses to align the workflow with our requirements. Initially, I created a few statuses and assigned them to different columns. However, I later realized I missed some statuses that I still need to add.

When I went back to the settings to create and manage additional statuses, I noticed that the option to create statuses seems to have disappeared.

Additionally, I encountered another issue: when I attempt to move existing statuses between columns, some of them vanish entirely and are no longer visible.

Has anyone experienced similar issues or knows how to resolve this? I’m not sure if this behavior is expected or if I’ve misconfigured something.

Any advice would be greatly appreciated!

Thanks in advance.

[Walter Buggenhout]

Hi @Florian Wijnen and welcome to the Community!

Happy to help, but before diving into long and extensive explanations, can you specify if the project you're trying to manage the workflow for is company managed or team managed?

You should be able to see that when looking at the bottom left corner of your board.

[Florian Wijnen]

Hi Walter,

Thanks for your reply. The board is company managed.

[Walter Buggenhout]

Ok. Then, behind the scenes your issue statuses are managed through a workflow that you should be able to find by going to Project settings > Workflows.

You will need to modify the workflow associated with the issue type(s) used in your project. In most case, you will need Jira Admin permissions in order to do so, since workflows are managed centrally in Jira and linked to projects through a workflow scheme.

If you do have those permissions, this support article should be a good starting point on how to configure workflows. If you don't, reach out to a Jira Admin in your organisation to do this for you.

After the workflow has been modified and has the statuses you need, you can (and must) map those statuses to columns on your board. After you click Configure Board, navigate to the columns tab and drag statuses to the desired columns and/or remove columns as needed.

Hope this helps!