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Is there a way to get my points back from my old Community account ?

Scott Schellhardt
Scott Schellhardt
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September 25, 2024

I had an Atlassian Community account set up with my previous company email and was weondering if there was a way to get my profile back ? 

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Bill Sheboy
Bill Sheboy
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September 25, 2024

Hi @Scott Schellhardt -- Welcome to the Atlassian Community!

Short answer: maybe.

I recommend waiting for one of the community champions / administrators to respond...or ping one of them by name from the Welcome or Kudos groups for their input.

The last time I did what you describe was a couple of years ago.  At that time, my level progress and some badges were saved and everything else was reset to zero.  Since then the community migrated to some new tooling so perhaps the admins have more "tricks" to help now.

Kind regards,
Bill

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Scott Schellhardt
Scott Schellhardt
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October 8, 2024

@Scott Schellhardt is my previous account. @John Funk do you happen to know the answer to this ? 

 

Thanks ! 

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John Funk
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October 10, 2024

No - that happens here every now and then for some reason. They are working on an upgrade. 

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