We would like to abbreviate some of the fields (b/c some are quite lengthy) and we would want to abbreviate in a way that wont confused the external clients. Is there a way we can set that up in JIRA?
For custom fields, just rename them. It won't damage anything, and you can put the longer text in their descriptions.
If you're talking about the built-in system fields, then I don't think you can realistically shorten them usefully. But if you want o try, have a look at http://confluence.atlassian.com/display/JIRA/Customizing+Text
If neither of those apply, then I'm sorry, I've misunderstood the question and I don't understand what you're trying to do.
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