Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Is anyone using ServiceRocket and are you paying for each of your Jira users?

Jan DeFalco
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 16, 2022

We are using ServiceRocket to connect Jira issues to Salesforce on a trial basis. We have two Salesforce users and 60 Jira users. ServiceRocket's pricing is based on Jira users. 

Has anyone worked with Jira and/or ServiceRocket to only pay for the Salesforce users?

Thanks, Jan

2 answers

0 votes
Aaron Pavez _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 17, 2022

Hi @Jan DeFalco 

Please allow me to help you with your question.

Sadly, the plugin licensing is tied to your Jira user tier.

More information about that can be found here Purchasing & Licensing FAQ.

Don't forget that you can always find us on our chat and then the "Chat with us" option. 


Thanks & Regards,
Aaron Pavez
ServiceRocket Apps Support
-- We've Got Your Back!

0 votes
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 16, 2022

Hi @Jan DeFalco,

Welcome to Atlassian Community!

I use ServiceRocket to integrate Jira and SFDC, and when you add an app to your instance you have to purchase the license tier that is the same as your Atlassian host product. You can learn more about it here

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
atlassian, team '25, conference, certifications, bootcamps, training experience, anaheim ca,

Want to make the most of Team ‘25?

Spend the day sharpening your skills in Atlassian Cloud Organization Admin or Jira Administration, then take the exam onsite. Already ready? Take one - or more - of 12 different certification exams while you’re in Anaheim at Team' 25.

Learn more
AUG Leaders

Upcoming Jira Events