Is Answers broken?

[Nic Brough -Adaptavist-]

https://answers.atlassian.com/ returns a 500 error. I can search or use tags ok, but if I blank it out for "all questions" it gives me that.

500 Server Error

Sorry, you've encountered a system error.

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• File a bug report

[Jeremy Largman · Accepted solution]

I've figured it out. There's a bug related to 'Always remember the sort order I apply to the lists I view'. If you go to your user profile, then 'Your Preferences > Other Preferences', you'll see the checkbox. Uncheck that, and the 500 error will disappear.

Obviously it's a bug, which I'll work to correct quickly.

[Jeremy Largman]

I've written up a comment in ANSWERS-234 and I'm working to resolve this. The one thing I'm not able to reproduce is the 500 error on the home page (which is to say I think I'm honing in on the tags and user issues). Please let me know if you spot anything further, or stay tuned to ANSWERS-234 for a resolution.

[Eva]

So, the problem I think is the login (at least the way I have experience today) B/c if you just browse the main page, no issues with main page or clicking on tags tab or even anything I mentioned on ANS-234. But the moment you login, either b/c you want to ask a question or comment or vote, you click back the "Questions" tab or click the main logo, it will give you error 500. And until you really logout, you seems to be in a loop of error 500.

[Radu Dumitriu]

Shall this exception explain it ?

com.atlassian.gadgets.dashboard.TooMuchKarmaException
at com.atlassian.gadgets.dashboard.internal.diagnostics.DiagnosticsServlet.executeDiagnostics(DiagnosticsServlet.java:84)
at com.atlassian.gadgets.dashboard.internal.diagnostics.DiagnosticsServlet.doPost(DiagnosticsServlet.java:62)

......................

:)

Leaving the joke aside, it works for me.

[Radu Dumitriu]

Sorry, it's me again, but I think we should refrain to add questions on answers containing:

1) Improvement requests

2) Bugs (as annoying as they may seem)

all related to Atl Answers.

After all, Answers do have a JIRA and users should know something about it :) (Jeremy, BTW, can it be more visible? A link in a footer will do)

Sorry again, but this is how I feel ...

[Nic Brough -Adaptavist-]

Valid point - they should be raised in the Jira project as bug/crashes. But there's no blindingly obvious link to it, and as Andswers is a place to have a conversation, the instinct is to talk about it here. Adding a link to the Jira project is exactly the right thing to do.

[Eva]

Well I hate to say this, but i file that bug report yesterday morning and no one comment or add anything until today, for most of yesterday and until this post, I thought I was hallucinate or something. B/c it's odd I was the only one who submit this bug report when it's quite reproduceable and it's definitely a blocker (I put priority as major back then b/c it wasnt affecting the main page at first)

[Radu Dumitriu]

Added https://jira.atlassian.com/browse/ANSWERS-235

[Eva]

It seems to start since yesterday, I have file a bug report ANS-234 in regards to getting error 500 when clicking Tags Tab (after you login) or user link. I coulnt even get to the main page several times today, until I realize that the main page wont work until you logout. After you login, its when everything fails apart:(