Integrate with other routing engines

[savitri gokarnesan]

Can JIRA be integrated with any other intelligent routing system to route tickets?

[Nic Brough -Adaptavist-]

Um, this is a follow-on question as https://answers.atlassian.com/questions/73055/auto-routing-of-issues-based-on-rules

Talking about "issue routing" without the context is unclear - Savitri is looking for ways to handle automatic assigning of issues to people. The previous question mentioned the built-in "component/project/default" assignee stuff, and the use of JEMH for emails, but I'd assume that they aren't what Savitri needs.

[savitri gokarnesan]

Thanks Nic. Iam looking for ways to route the ticket. The component answer given in the post is a simple routing. Iam looking for more advanced routing. Our company has a intelligent routing system. So wanted to know how easy it is to integrate JIRA with existing routing systems

[Radu Dumitriu]

Jira can be easily interfaced via SOAP. REST, etc. It's an open system. It really depends on how open is your advanced routing system