Inquiry about Subscription Conversion

[jira 인스]

Hello, I have changed my monthly subscription to an annual subscription. The change was successful, but I have not received a refund for the previous monthly payment. Could you please check on this for me? Thank you.

[Prachi Bolar]

Hi @jira 인스 

Welcome to the community :) 

We would request you to directly contact Atlassian billing team here : https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Since this is a payment and refund-related query, they would be able to further check and assist you 

Thank You,

Prachi