Inability to add a comment on a request

[Alexandra BRIOUDE]

Hi,

I have had 3 different pepole telling me they could not add a new comment on a request.

For example, (PSSAM-8071), the person who created the request could not add a new comment.

Or on SAM-13477, 2 participants could not add a comment. But one of them had already put a comment on this same request.

Is this an issue linked to the broswer used ? I know Jira can no longer be used with IE. Thefore we recommand Chrome or Firefox.

On the PSAM-8133, the participant using Chrome could not add a comment. When she tried with Firefox it worked.

Today, the same person managed to add a comment on anther request using Chrome...

Very weird.

Thanks for your help.

Best Regards

Alex

[Jack Brickey]

Two possibilities that come to mind. Either it is a permissions issue where certain users do not have the permission to comment or the issue is closed when the user is trying to comment.

[Alexandra BRIOUDE]

Hi Jack,

unfortunately it is not the explanation. The permissions have not changed. The issues were not closed...

[Jack Brickey]

I have never observed this behavior if neither was the cause. You mention the permissions have not changed but I would recommend you inspect the permission closely as well as the groups/roles the users are in. While the permissions may not have changed it is possible the groups or roles for the user has.

[Alexandra BRIOUDE]

I confirm that the permissions remained the same.

Also why can't we use Jira with IE anymore ? Maybe there is also an issue (sometimes) with Chrome...

[Jack Brickey]

IE has been EOLed and Atlassian no longer supports. 

[Alexandra BRIOUDE]

Replaced by Edge, right ? Is it ok to use JIRA with Edge ?

[Jack Brickey]

according to their article on supported browsers, yes. I don't use Edge so can share my thoughts - supported-browsers