I have had 3 different pepole telling me they could not add a new comment on a request.
For example, (PSSAM-8071), the person who created the request could not add a new comment.
Or on SAM-13477, 2 participants could not add a comment. But one of them had already put a comment on this same request.
Is this an issue linked to the broswer used ? I know Jira can no longer be used with IE. Thefore we recommand Chrome or Firefox.
On the PSAM-8133, the participant using Chrome could not add a comment. When she tried with Firefox it worked.
Today, the same person managed to add a comment on anther request using Chrome...
Thanks for your help.
I have never observed this behavior if neither was the cause. You mention the permissions have not changed but I would recommend you inspect the permission closely as well as the groups/roles the users are in. While the permissions may not have changed it is possible the groups or roles for the user has.
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