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Impossible to assign an issue to an agent



As Jira Service Desk I added 4 agents in the jira-servicedesk-users Group.

I can only assign an issue to agent 1 or agent 2, not to agent 3 and not to agent 4.

They all have the same rights, When I choose agent3 in the dropdown menu I get "No matches".

What can caused this?

1 answer

1 accepted

1 vote
Answer accepted
Leo Community Leader Nov 15, 2019

Hi @christian_soismier,

Do they have assignable issue permission along with service desk agent access?

you can use Permission helper to find out the issue

Administrator --> System --> Permission Helper 




Hi Leo,

I thought that all users in the jira-servicedesk-users group could be assigned to a task but I was wrong. They have to be added in the Service Desk team (Users Role for the project).

I did this and it worked. Now I'm able to assign them issue.

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