Heads up! On March 5, starting at 4:30 PM Central Time, our community will be undergoing scheduled maintenance for a few hours. During this time, you will find the site temporarily inaccessible. Thanks for your patience. Read more.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

I want to increase my escalation time of bug issue in my project how can i do

Nigam Gandhi
Nigam Gandhi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
March 4, 2025

I have one service based project in that user has create a ticket as a bug type issue ,

so i wanna increase my bug time escalation so our developer can easily work . How can i increase my escalation time and right now our time is 16h but i wanna do 15 days 

Answer
Watch
Like Be the first to like this
53 views

1 answer

0 votes
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
March 5, 2025

Hi @Nigam Gandhi , it sounds like you want to change one of your SLAs. Is that the case? If so and you have admin permissions go to project settings > SLAs and find the appropriate SLA and goal to adjust the time.

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

    See all events