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I want to increase my escalation time of bug issue in my project how can i do

Nigam Gandhi
Nigam Gandhi
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March 4, 2025 edited

I have one service based project in that user has create a ticket as a bug type issue ,

so i wanna increase my bug time escalation so our developer can easily work . How can i increase my escalation time and right now our time is 16h but i wanna do 15 days 

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Jack Brickey
Jack Brickey
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March 5, 2025

Hi @Nigam Gandhi , it sounds like you want to change one of your SLAs. Is that the case? If so and you have admin permissions go to project settings > SLAs and find the appropriate SLA and goal to adjust the time.

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