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I want to create a new task on software project from a service-desk project transition task

On Jira Cloud, I created a software project A. I have a Service Desk project B.

I want to create an automatic rule when a Ticket from project B is doing a specific transition. This rule has to create a new task on project A with a link with the task from project B.

I did not find the flash icon on Service Desk side to create any automation rule.

Can someone help me ?


1 answer

1 vote
Dirk Ronsmans Community Leader May 03, 2021

Hi @Noam Lebonnois ,

Under your project settings you should see an Automation menu (where you can see both Legacy Automation and Automation (the newly acquired one).

For the rule itself there is a similar one in the template library you can take a look at!

This one does the exact opposite (JSW -> JSM) but it should give you the idea of how to implement this for your project.

Thank you very much

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