Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I need a mechanism to capture the amount of time a ticket spent in the Clarification needed status i

I need a mechanism to capture the amount of time a ticket spent in the Clarification needed status in Jira server

4 answers

1 accepted

1 vote
Answer accepted

Hi @Dayanand 

You could do this with (including some qualifiers about the method):

  • easiest: the built-in control chart
  • most expensive cost: a marketplace addon for workflow measurement; scripted, calculated fields; or measurement dashboard gadgets
  • best way to understand what is measured: an automation rule with custom fields, capturing the entry/exit time for the status and subtracting to determine the difference

Best regards,


@Bill Sheboy 


Thank you for such ideas

Like Bill Sheboy likes this

Hello @Dayanand

For a ready-built solution that offers great flexibility and details, our team at OBSS built Time in Status. It is available for Jira Server, Cloud, and Data Center.

Time in Status mainly allows you to see how much time each issue spent on each status or assigned to each assignee. You can combine statuses in any way into consolidated columns to see metrics like Resolution Time or Ticket Age. You can calculate averages and sums of those durations grouped by issue fields you select. (For example see the monthly average Resolution Time per user, or weekly average Response Time per component, etc.). 

Time in Status can display its reports and charts in its own reporting page, in dashboard gadgets, and in a tab on issue view screens.

tisCloud_StatusDuration_LeadTime_with Estimates.png  tisCloud_StatusDuration_LeadTime_Average.png  tisCloud_StatusDuration_LeadTime_Chart.png

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.

Using Time in Status you can:

  • See how much time each issue spent on each status, assignee, user group and also see dates of status transitions. Sort and Filter according to report values.
  • Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
  • Export your data as XLS, XLSX, or CSV.
  • Access data via REST API. (for integrations)
  • Visualize data with various chart types.
  • See Time in Status reports on Jira Dashboard gadgets


0 votes
Olga Videc Community Leader Jun 18, 2021

Hello @Dayanand 

You need duration filed,  you can achieve this by using the plugin ScriptRunner for example.

You install ScriptRunner then go to Apps - ScriptRunner - Console - Add custom filed

and then add this code to it, you need to add this field to the desired screens.

The code tested it works ;) using it daily.


import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.Issue

def changeHistoryManager = ComponentAccessor.getChangeHistoryManager()

def createDate = issue.getCreated().getTime();
def resolutionDate = issue.getResolutionDate()?.getTime();
if (resolutionDate == null) {
return null;
return (resolutionDate - createDate)/1000 as long;


BR, Olga

@Olga Videc ,

above script gives timestamp between created and resolved but we are looking for amount of time spent in each status say how much time issue spent in open status how we can find this and export this report for management.

Hi @Dayanand 

If you would be interested in a third party solution, you may want to try out our plugin, Agile Tools : Epic Tree & Time in Status 

The add-on provides the time spent in each status for the entire lifecycle of the issue. You can also extract the transitions history of the issue. Along with various Issue stats reports, you get additional features like Epic Hierarchy & Links Hierarchy to track the project's progress. The main features are as below

  • More than 8 types of Time in Status Reports. Excel Export available for all status reports.
    • Time in Status
    • Time with Assignee
    • Time in Status with Assignee
    • Time with Assignee per Status
    • Status/Assignee Count
    • Multiple Transition Reports
    • Avg Time reports
  • Epic Hierarchy / Sum Up (Standard Jira Hierarchy Epic -> Story -> SubTask)
  • Link Hierarchy / Sum Up (Hierarchy based on your issue link, upto 10 level deep)



Olga Videc Community Leader Jun 23, 2021

Hello @Dayanand 

You would need to created separate custom filed for each status, I know it's lot of work but it works 

Example time spent in status "In Progress"

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.Issue
import com.atlassian.core.util.DateUtils
import com.atlassian.jira.issue.history.ChangeItemBean
import com.atlassian.jira.issue.Issue

def changeHistoryManager = ComponentAccessor.getChangeHistoryManager()

def inProgressName = "In Progress"

List<Long> rt = [0L]
def changeItems = changeHistoryManager.getChangeItemsForField(issue, "status")
changeItems.reverse().each { ChangeItemBean item ->
def timeDiff = System.currentTimeMillis() - item.created.getTime()
if (item.fromString == inProgressName) {
rt << -timeDiff
if (item.toString == inProgressName) {
rt << timeDiff

def total = rt.sum() as Long
return (total / 1000) as long ?: 0L


SR duration.PNG

Hi @Dayanand ,

As an alternative, you can try Status Time app developed by our team. It provides reports on how much time passed in each status as well as status entry dates and status transition count.

Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports(eg. average in progress time per project). And all these are available as gadgets on the dashboard too.

Here is the online demo link, you can see it in action and try.

If you are looking for a free solution, you can try the limited version Status Time Free. Hope it helps.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you