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I have problems with filters

I have problem with the most basic filter (in my opinion).
I need to be able to select all the issues from the project and then - from the respectful epic.

I used query:

project = "CRM" AND "Epic Name" = "Questionnaire management" ORDER BY created DESC

and got 0 results, what should I do?

2 answers

0 votes

There is a slightly odd way the Epics have been implemented here (it's a historical quirk from when Epics were first added to Jira, one Atlassian never refactored out)

  • Epic Name is a field that names an Epic
  • Epic Link is a field that links an issue to an Epic
  • They are intertwined, so they provide the issue/Epic linking!

So, your query is actually looking for the Epic's name, on issues.  Which isn't there!


project = "CRM" AND "Epic Link" != "Questionnaire management" ORDER BY created DESC

Unfortunately, it didnt work:



When I try replace the name with the Epic number which is CRM-1324, I get more issues from different epics :/

Sorry, I've just realised there was a typo in there!  Remove the exclamation mark from the != - it is inverting the question to "show me all issues with epic links except the one I want"

Yeah, I noticed that as well but still after removing the ! it is not working:

What do you get from 

"Epic Name" = "Questionnaire management"

(Yes, ignore the project)

there you go:


This is strange, when I go directly into this Epic, all the issues are linked, but of course, I can't get any statistics (how much of SP are for all the Stories, etc).

So that query does not find any issues ?

No, not even a one :/

Ok, that's the problem - you don't have an Epic with the name "Questionnaire management", so there's no link to find when you're searching Epic link.

Hi @Aleksandra 

Have you tried:

project = "CRM" AND "Epic Name" != "Questionnaire management" ORDER BY created DESC

Also, are you sure you have the right project?


Yup, this is the right Epic, see the screenshot below:


unfortunately, this also didn't work (the one that you indicated) - this gave me back all the epics in the project.

Sorry to hear that. Is the value in the field "Epic Name" also Questionnaire management?


@Aleksandra  can you show us more details of this CRM-1324 issue?

Like how its fields are populates?


Hi Kristjan,

I will gladly do it, but can you navigate me?
I wasn't setting ups this Jira so I need a more guidance :)

Hi @Aleksandra 

I mean a screen shot of this particular issue. So we can see the fields and their values.


Sorry, I got ya.
See below:



Hi, do you have any update for me?
It looks like one of the most basic queries and it is not working, so I have to do my calculations half manually, which is crazy time consuming :(

Hi @Aleksandra 

I´ve been following the discussion between you and @Nic Brough _Adaptavist_  and I am a bit baffled, to be honest.

We've established that CRM-1324 truly does have a field called "Epic Name" that has the value "Questionnaire management"

Is CRM-1324 an Issue Type "Epic"?

I wonder if this is an index error. Maybe you should create a support ticket and ask for a reindex on the project...  Sorry :/


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