It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
  • Community
  • Products
  • Jira
  • Questions
  • I cannot find my SEN and thus can't enter any support tickets.I am the Admin for my company for JIRA, but the SEN does not show up under myatlassian.com

I cannot find my SEN and thus can't enter any support tickets.I am the Admin for my company for JIRA, but the SEN does not show up under myatlassian.com

This question is in reference to Atlassian Documentation: Finding Your Support Entitlement Number

I cannot find my SEN and thus can't enter any support tickets.I am the Admin for my company for JIRA, but the SEN does not show up under myatlassian.com

1 answer

2 votes
Steven Behnke Community Leader Aug 26, 2016

Your SEN should also be visible in your product, on the System Information tab available under General Configuration.

image2016-8-26 15:1:13.png

Hi steve Thanks for getting back to me. I’m a seasoned JIRA admin, but can’t crack this one.

 

There is no SEN on my Genearl Configuration page (see attached). I joined the company after JIRA was installed, and I was added as an admin after the fact. My concern is that the admins who were here during initial setup (Dinesh Adithan and Pamela Hin) are still the only ones able to see SEN information. They’re both no longer with the company.

 

See attached.General Config Page.jpg

Steven Behnke Community Leader Aug 26, 2016

Hello again – I was unclear. Please navigate to Administration section > System top-tab > System info side-tab.

image2016-8-26 17:52:57.png

image2016-8-26 17:51:44.png

image2016-8-26 17:54:41.png

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you