How we can stop and run the sla on different stages in jira

[deepika rathore]

hi team , 

How we can stop and run the sla on different stages in jira. 
can we connect for this 

[Walter Buggenhout]

Hi @deepika rathore,

Have you read through the SLA documentation on how this works? To give you a very short introduction:

SLA's are a feature of Jira Service Management. They use a (team) calendar to take into account what the working hours are of your support team. You can create one or multiple SLA goals in your service project to determine how much time your team has to reach the target time goal. Events (like an issue being created, a status being updated, the assignee being updated, a comment being added) can make the SLA timer start, stop or be paused.

From the documentation link above, you should be able to select more specific articles on:

• How you can create a new SLA 
• How to define SLA goals / targets 
• Configuring SLA calendars 
• How to set up conditions to start, stop and pause the SLA timer 

Hope this helps! 

[Valerie Knapp]

Hi @deepika rathore , thanks for your post. 

Please can you clarify what you mean by stop and run SLA's on different stages? 

Do you mean the SLA's in Jira Service Management? Or are you using an app to manage SLA's in Jira? 

Can you share please an anonymised screen of what you want to change and try to explain a bit more what you're trying to achieve? 

Best wishes