We were hoping to get some advice on how to create a view in issue navigator or a queue on how to show the statuses of linked issues (in Jira Software) that have a "parent" issue in service desk. So the columns would include:
Has anyone done this before or have any advice on how to do it?
Our current Service Desk "Client Support" issue type workflow includes all of the Software issue type statuses and they are supposed to update the service desk issue when linked issues statuses are updated (this doesn't work all that well and probably due to our configuration). But I do not like the idea of replicating the Software workflow statuses in Service Desk because it really confuses what should be a simple workflow. The challenge is that I can't seem to find a view,queue or dashboard solution that will show me the statuses of linked issues.
Hello @Paul Serghe
Thank you for reaching out.
Unfortunately, Jira JQL does not display the status of linked issues directly on the columns of the List view. That being said, the options to properly achieve the goal you are looking for would be:
1 - You can use custom fields to properly retain the status of your linked issues. Optionally, you can use a third-party app (Like Automation for Jira) to automatically copy the linked issue status to the related field when the linked issue is transitioned.
2 - If the linked issues are using "parent and sub-task link", you can order your issues by Rank to group them together in the issue navigator, so you will be able to see the statuses of the related sub-tasks right below the parent one. To achieve this, add the following parameter at the end of the JQL query:
ORDER BY Rank
Let us know if you have any questions.
The proposal suggested would be to use the Automation to basically copy the status of the linked issues to a custom field in the "main issue", supposing you always link a specific set/number of issues together.
These would be the exact steps:
Let us know if this information helps.
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