How to prevent reassignment to the Default Assignee

I have a project that is configured for a helpdesk type situation. The Default Assignee is the account users email to create tickets. Tickets are then tiraged and assigned to individuals. I want to then limit any JIRA user to be able to reassign it back to the Default Assignee. What is the easiers and best way to do this?

Is this a viable option? Are there others?
https://jamieechlin.atlassian.net/wiki/display/JBHV/JIRA+Behaviours+Plugin

3 answers

i am not sure about behaviour plugin but you can restrict assign action to user or group using workflow properties

jira.permission.assign.user=username
jira.permission.assign.group=group
jira.permission.assign.projectrole=10010(project role id)

make sure that these members should have assign permission will be there on permission scheme

Hi,

Then try to hide the assign button, which you can see in a issue using javascript, If you want to hide it fully you can use this or else add some conditions before hiding.Thanks.Hope this Helps!

jQuery(document).ready(function($) {
    JIRA.bind(JIRA.Events.NEW_CONTENT_ADDED, function (e,context) 
  $('#assignButtonId').hide(); }); });


Hi,

you can restrict using the permission scheme of a project,

https://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions

read the above link, where you can restrict assign issues using the permission scheme itself.

check the section in the link

Issue Permissions under that -> assign Issues

Hope this Helps!

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