How to prevent reassignment to the Default Assignee

I have a project that is configured for a helpdesk type situation. The Default Assignee is the account users email to create tickets. Tickets are then tiraged and assigned to individuals. I want to then limit any JIRA user to be able to reassign it back to the Default Assignee. What is the easiers and best way to do this?

Is this a viable option? Are there others?

3 answers

i am not sure about behaviour plugin but you can restrict assign action to user or group using workflow properties

jira.permission.assign.projectrole=10010(project role id)

make sure that these members should have assign permission will be there on permission scheme


Then try to hide the assign button, which you can see in a issue using javascript, If you want to hide it fully you can use this or else add some conditions before hiding.Thanks.Hope this Helps!

jQuery(document).ready(function($) {
    JIRA.bind(JIRA.Events.NEW_CONTENT_ADDED, function (e,context) 
  $('#assignButtonId').hide(); }); });


you can restrict using the permission scheme of a project,

read the above link, where you can restrict assign issues using the permission scheme itself.

check the section in the link

Issue Permissions under that -> assign Issues

Hope this Helps!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

779 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you