How to find who actually created the request and not the reporter

[MarkW]

There are certain instances where our end-users create requests on the behalf of someone else. Of course, changing the reporter is restricted by default I believe. We would like to open this up but if it ever came down to us knowing who exactly created the request, I wouldn't know how to find that as JIRA does not track that on issue create.

Is there a trick in the workflow to make it log who the creator is or log something so that I can see in the History or Activity tab?

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

You can have a workflow post function on the Create transition that captures the current user to a user custom field.

[Justin Corcoran]

That's what we do. We have a custom field that isn't displayed on the create or edit screens so it can't be modified, but is displayed on the view screen so that you can see the creator. Then, as Jobin said, its value is set in a post function on create.

[MarkW]

Excellent! Thank you for such a fast response.

[Lionel Cassin]

Following these instructions, I created a new custom fied, type user picker, with a name of "Entered By." Then I went to add a post-function to the Create transition. The only choice that seems logical is "Update Issue Status." When I choose that option, it only displays a small list of built-in fields that I can modify, and Entered By is not on that list. What am I doing wrong? Thanks.

[Jobin Kuruvilla [Adaptavist]]

Install JIRA Suite Utilities plugin and use the "Update issue custom field" post function. You can select the user field and give the value as '%%CURRENT_USER%%'

[Lisa Evans]

It looks like this is now available in JIRA Latest: https://confluence.atlassian.com/display/JIRA/Viewing+an+Issue%27s+Change+History