How to find out who this admin is for an Atlassian org I am not a member of

[Thomas Radford]

Hello,

I would like to know how I can contact Atlassian support to find out who is the Admin for a specific Atlassian organisation. The support request process takes me through to 'you can only request support if you are an admin for your org', and I don't have access to the org, and my enquiries internally have not found that there are any current users of that org, so I am not able to find out who the admin is for the org that has our company name.

I want to contact Atlassian support on this topic: how do I do that?

Best Regards,

Tom.

[Earl McCutcheon · Accepted solution]

Hello @Thomas Radford ,

Thanks for reaching out but unfortunately there is no information that Atlassian can supply to identify admin details of a site, as that starts to fall into the territory of a Security risks in the form of a Information disclosure vulnerability, and would violate Atlassian trust polocies 

Best case for you to follow up with would be to go to the companies website and look up any published contact information that they have made public and use that as your starting point to reach out and initiate a conversation.

Regards,
Earl

[Thomas Radford]

Earl,

Thank you, that is clear.

We'll just create a new org, then.

Best Regards,

Tom.

[sanam malleswari]

@Thomas Radford

Please send an email to Org-admin group by following below path.
Settings>> System>>Mail>>Send Email.  By using, you can reach out Org-admin. Once you submit send email, at the end it will show the users in that group. You can access this, if you are a Jira product admin.

[Thomas Radford]

I am not a JIRA product admin for this org. I do not know who the JIRA product admins are for this org.

[sanam malleswari]

Please refer with your internal connections for getting Atlassian org admin details.

[Walter Buggenhout]

Hi @Thomas Radford and welcome to the Community!

Most commonly, Atlassian sites are being managed by your company's IT department. A logical first step would be to reach out to them through regular internal support channels and ask there.

Depending on what you need support for, you can always try to raise your question here in the Community; if it doesn't require someone to access your environment and it is not about a bug in the system, we might be able to give you some useful tips or advice.

Hope this helps!

[Thomas Radford]

I am in the company IT department, and it's not being managed by IT. I want to find out who set it up, so we can then manage it.

[Walter Buggenhout]

Do you have access to the site itself? If you do, I would encourage you to have a look at who the project leads of existing projects are and check in with them who created them.

If not, what triggered your question initially? How did you find out about the existence of the site? What triggered the question to start managing the site from within IT?

[Thomas Radford]

I do not have access to the site itself. The site org-name has been taken, I assume by someone internally, who may have since left the business. I have used JIRA work management in a previous role, and it is a good tool. If we already have an org with our users using it, it makes more sense to adopt the existing than to create a new one.

[Walter Buggenhout]

I have just looped in Atlassian support to see if there's any way they can help you with this, @Thomas Radford. They might be able to create a support request on your behalf or help you out in some other way, if policies / procedures allow that, which I cannot confirm nor control. I am sure that you do understand that it is quite a normal expectation that you would be able to find out inside your organisation first who created a site / organisation.