How to filter all tickets, which were reopened per day and to show user name, who reopened ticket?

Could you please help to understand, how it is possible to find all tickets which were reopened per day? and it doesn't matter in which status they are in current moment. Accept that we need to see, who reopened this ticket, means that ticket can be reopened not only by assignee. Briefly - we need a statistics for reopens per day and by who ticket was reopened.


Thank you in advance.

1 answer

1 accepted

1 votes

You can create a filter like this:

status changed from Resolved to Open after startOfDay()

You can also include more statuses or change statuses based on your workflow and include specific users (using 'BY' clause) to filter it further down. If you want to find out who reopened it, you will have to capture that in a user custom field in the relevant workflow transition's post function.

Thank you, Jobin. What do you mean under "user custom field"? What kind of field is that?

A new custom field of type 'User Picker'. See https://confluence.atlassian.com/jira/adding-a-custom-field-185729521.html on how to add a custom field.

Jobin, hello. Thank you a lot for your help.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,149 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot