How to disable "Add Product Permissions" from users

LAL
Contributor
January 23, 2025

Our users seem to create new confluence sites instead of spaces. 

How can I disable the "Add Product Permissions" from all users except organization admins?

I havent managed to find where I can set these permissions.

Could someone please provide detailed instructions where I can find the menu?

3 answers

1 accepted

4 votes
Answer accepted
Tomislav Tobijas _Koios_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 24, 2025

Hi @LAL ,

On top of what everyone else said, updating product request settings is only available for Enterprise plans.

2025-01-24_08-59-30.png

There are some 'hot' discussions about this pretty much everywhere in the community, but I would suggest taking a look at the following (closed) feature suggestion: ID-7697: Prevent managed users from creating cloud site using a verified domain. 

Cheers,
Tobi

LAL
Contributor
January 24, 2025

Huh well that's unfortunate. I was sure that cant be the case and I'm just misreading things.

Thanks for the answer. Time to school the users I suppose.

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 23, 2025

hello LAL

Any person can go to the Atlassian web site and sign up for a free instance of Confluence. You cannot prevent that.

If they are doing so while logged in through Atlassian user accounts that your company manages, review the following documentation for information on what is required for your Organization Admins to address the sites being created.

https://support.atlassian.com/organization-administration/docs/control-your-shadow-it-footprint/

0 votes
Anshul Arora
Contributor
January 23, 2025

Hi LAL,

 

If users are creating new Confluence sites instead of spaces, they likely have Product Administration permissions that allow them to create new instances (sites). They might have "Add Product" permissions in Atlassian Access.

 

  1. Go to the Atlassian Admin Console (admin.atlassian.com).
  2. Select your organization. In the left-hand navigation menu, click on Settings → Product Access.
  3. Locate the "Add Product Access" setting. Turn off the toggle for "Allow users to create new sites" or ensure that it is enabled only for organization admins or specific groups.
  4. Go to Directory → Admins. Ensure that only the appropriate users (e.g., IT Admins, Tool Admins) are assigned the Organization Admin role.
  5. Remove unnecessary users from this role to limit access.

 

Hope this helps.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events