I've found a way to search for Jira tickets and filter the search to show only those "reporters" that I'd like to show. The problem is, I need to create a filter for 25 people (as an example), and they only way I know how to do this is to repeatedly put "OR reporter = (number)" over and over again. Is there an easier way to do this or I way I can do this without this incredibly long string of "OR reporter = etc." to show in the search? Thank you.
Hello @D B
Welcome to the community.
You can use the in operator
Reporter in (number1,number2...)
If those user are often the same you can create a group (ask you administrator if it is not you) and put them in. You will be able to create a query like this:
Reporter in membersOf(name_group)
@Mohamed Benziane thanks that help, appreciate it. What filter should I use to get results of tickets which are linked to a project in Jira from a project in Jira service desk?
Example: We have a project in Jira Service Desk (customer-facing) where a customer reports a bug and we create a linked ticket in a Jira Project which is used by developers, I should be able to retrieve results of all tickets open in that Jira project by JSD project.
Condition 2: I need a list of tickets opens in a Jira project by link ticket in the JSD project which has not been updated for the last 3 days.
Could you please help?
Hello all, I have found the need of a similar interest to the issue raised here, in which I have been asked if it would be possible for non-administrators to select many reporters from a Service Desk Instance with public self-sign up (so the reporter list is quite extensive) without having to go one by one in the searchbar or extending the searchbar to show more than "Around 10 results and then the message 'X more options, continue typing to refine further'."
I imagine it's impossible without the use of a plugin or literally asking for an administrator to make a group for said user? They'd like to for example write @domain.com and get all the users from said domain to select them all at once in search queries. Would it be possible on a way that service Desk agents are able to maintain the system themselves without requiring administrator intervention?
Hello Wasim, Whilst I'd normally accept that answer if the users were classified in groups, I'm afraid this is not the case, it's reporter from a public self-signup jira SD instance, they do not belong to any user group, they simply open a request on a portal.
Nonetheless I thank you for responding so quickly on the matter, it's good to know that people are still looking into this ticket after a whole year.
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