Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to create a dashboard to find out aging of issues in a status? Edited

I have to create a dashboard that will give me the data like aging of issues in Open status.

how can I do that?

I have gone through lot of QnAs so I wanted to know is there a way to do it without using the scriptrunner or any other paid add-on?

Average age report is not sufficing my purpose so that is not useful. 

 

3 answers

1 accepted

0 votes
Answer accepted

Hi @Manoj Khaire 

You appear to be on Jira Cloud version, correct?  If so...with the built-in Automation for Jira and a custom field, you could compute and report on Age of WIP.  Here is the how-to:

https://community.atlassian.com/t5/Automation-discussions/What-is-your-most-useful-automation-Here-is-mine/m-p/1561072#M34

Best regards,
Bill

0 votes

Hello @Manoj Khaire,

I am afraid there is no way to do this out-of-the-box. Yet, there are some solutions worth mentioning here:

You can use the built-in Control Chart (that is available as part of Kanban Board reports) about this but it is not very good with reopens. It will show you durations but it won't show individual issues. It is more aimed towards seeing the big picture.

There are the Average Age Report or Resolution Time Reports (which you probably have tried). Both are available under project reports or as dashboard gadgets. Unfortunately, both reports also are very high level. They just show daily average data and don't show individual issue data. Average Age Report excludes resolved issues and Resolution Time report excludes non-resolved issues. 

The only remaining option (without using a marketplace app) would be to use the cloud REST API to collect the data yourself and do some custom development to build the reports you need.

 

I know you said you are not looking for a marketplace app solution but for others who visit this post (and in case you change your mind), our team at OBSS built Time in Status app for this exact need. It is available for Jira Server, Cloud, and Data Center.

Time in Status allows you to see how much time each issue spent on each status or assigned to each assignee. You can also combine statuses into consolidated columns to see metrics like Ticket Age, Resolution Time, Cycle Time, or Lead Time

You can calculate averages and sums of those durations grouped by the issue fields you select. (For example, see the total InProgress time per Epic or average Resolution Time per issue type). 

tisCloud_StatusDuration_LeadTime_with Estimates.png  tisCloud_StatusDuration_LeadTime_Average.png  tisCloud_StatusDuration_LeadTime_Chart.png

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets and issue view screen tabs.

Using Time in Status you can:

  • See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
  • Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
  • Export your data as XLS, XLSX, or CSV.
  • Access data via REST API. (for integrations)
  • Visualize data with various chart types.
  • See Time in Status reports on Jira Dashboard gadgets (released for cloud, server&DC gadget coming soon)

https://marketplace.atlassian.com/1211756

EmreT

Hi @Manoj Khaire ,

As an alternative, you can try Status Time app developed by our team. It provides reports on how much time passed in each status as well as status entry dates and status transition count.

Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports by any field(eg. average in progress time by project, average cycle time by issue creation month). And all these are available as gadgets on the dashboard too.

Here is the online demo link, you can see it in action and try.

If you are looking for a free solution, you can try the limited version Status Time Free. Hope it helps.

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you