I am a jira administrator and created a custom field. The other users are not able to see this custom field on screens but I am able to see. I believe I need to give permissions to other user so that the custom field can be accessed by them. Please help and let me know how I can give other users permission.
Check if the default custom field context includes the the project and issue type in which user is creating an issue. You can check this in Issues >> Custom Fields >>Configure
Other possibility is that the field is enabled in Field configuration scheme used by the project.
If you're having further issues after trying what Suhas mentioned, I would also check the "Configure Fields" menu on the Create/Edit screens for issues. In that menu, users can choose to hide/remove fields - sometimes, my users do this and I end up spending a lot of time trying to troubleshoot a problem that doesn't really exist. :)
Here's a screenshot of where that menu is.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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