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I'm an admin in Jira Service Management
How can I add automation rule that sends email notification to assignee or reporter if status not changed for a 48 hours?
I didn't find the proper trigger when created a rule.
You can use the Scheduled trigger, so that the automation rule will check the tickets and send emails daily/hourly (depending on what schedule you configure).
The automation should check the following JQL: not status changed after -48h
Thanks for your support. I tried what you are suggesting and when i click on validate query it showed me the issues are matching the condition (not status changed after -48h) and it shows some issues are created only yesterday and 48 hrs not passed yet on not changing the status.
could you please suggest another query or look again into the one you shared. in both cases, do you have a link where usually we cheat to know the available queries and the syntax?
Simply add: and created < -48h
It seems that Jira also considers the status updated when a ticket is created. With the JQL below you can see all tickets where the status did not change in the last 3 days and that have been created earlier than 3 days ago.
NOT status changed after -48h and created < -48h
You can check the documentation below for more information about JQL:
You could also check this free skillbuilder: https://training.atlassian.com/jql-in-jira-service-management and this free training: https://training.atlassian.com/Jira-jql
I have a 5 day old test ticket in Waiting for Support status, and I created this JQL rule:
`project = "My Project" and status = "Waiting for support" and updated >= 2d`
Yet I can't seem to get it to work, I also tried `updates < -2d` but still no luck.
What am I doing wrong?
Try this JQL:
project = "My Project" AND status = "Waiting for support" AND updated < -2d
project = "My Project" AND status = "Waiting for support" AND updated < -48h
If it is still not working please provide more details (any error you get, rule configuration, etc).